Refund policy
This Returns & Refunds Policy applies to all purchases made from SABRR ("we", "us", "our") via our website. We aim to deliver premium-quality performance products and a fair, transparent customer experience.
Your Right to Return (UK Customers)
UK customers have the right to return eligible items within 14 days of receiving their order, in line with the UK Consumer Contracts Regulations.
Return Eligibility
To be eligible for a return, items must be unused, unworn, and unwashed, and returned in their original condition and original packaging, with all tags, labels, and hygiene seals intact. Proof of purchase must be provided. If these conditions are not met, we reserve the right to refuse the return or issue a partial refund to reflect any loss in value.
Non‑Returnable Items
For hygiene and safety reasons, certain items are non‑returnable and non‑refundable unless they are confirmed to be faulty. This includes wrist wraps, lifting straps, training cuffs, and similar fitness accessories once opened or used. Items marked as Final Sale, Clearance, or Non‑Returnable at the time of purchase are also excluded from returns, as are gift cards.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery so we can resolve the issue promptly. When contacting us, please include your order number, clear photos or videos showing the issue, and a brief description of the problem. Once the issue is confirmed, we will offer either a replacement at no additional cost or a full refund, including any applicable delivery charges. This does not affect your statutory rights.
How to Request a Return
To request a return, please contact us at info@sabrr.uk with your order details. Returns sent without prior authorisation may not be accepted. If your return is approved, we will provide instructions on how and where to return the item.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty or incorrect. Original shipping fees are non‑refundable. We strongly recommend using a tracked and insured delivery service, as we cannot be held responsible for items lost or damaged in transit.
Refunds
All returned items are inspected upon receipt. Approved refunds will be issued to the original payment method used at checkout. Refunds are typically processed within 5–10 business days, depending on your bank or payment provider. If an item shows signs of use, wear, damage, or tampering, a partial refund or refusal may apply.
Exchanges
We do not offer direct exchanges. If you require a different product, size, or variation, please return the original item (if eligible) and place a new order.
Order Cancellations
Orders may be cancelled prior to dispatch. Once an order has been dispatched, it cannot be cancelled and must follow the return process.
International Orders
For international orders, customers are responsible for all customs duties, taxes, and return shipping costs. Customs charges and import fees are non‑refundable.
Abuse of Returns
We reserve the right to refuse returns or suspend accounts where we identify excessive, fraudulent, or abusive return behaviour.
Contact Us
For any questions regarding returns or refunds, please contact us at info@sabrr.uk.
By placing an order with SABRR, you confirm that you have read, understood, and agreed to this Returns & Refunds Policy.
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